front pagerelevant informationDownloading automatic updates from the website: The message "The operation could not be completed successfully because the file contains a virus or potential unwanted software" Fault and solution
Downloading automatic updates from the website: The message "The operation could not be completed successfully because the file contains a virus or potential unwanted software" Fault and solution

Recently, some users reported that when they used the website to download automatic update software, The operation could not be completed successfully because the file contains a virus or is potentially unwanted failure.

cause of issue

  • This error message usually appears because the system Antivirus and Threat Protection opened Real-time protection Caused by function.
  • Interception by a third party.

Solution 1

  • Click the Start icon in the lower left corner and find Windows Defender Security Center

  • choose Virus and threat protection

  • Click Virus and threat protection settings Neutral Manage settings

  • turn up Exclusions Click Add or remove exclusions to add exclusions.

  • Here will XFT.exe Add the program and try to open it again.

Solution 2

Is there a software called Reason Cybersecurity Software (may also be called RAV Antivirus software), just uninstall it.

  • First, go to Windows Security Center and click "Manage Providers" under Who is protecting me.

  • You will see "Reason Cybersecurity" right below.

  • Next, enter the installation directory of Reason Cybersecurity, which is usually installed in C:\Program Files\RAVAntivirus, and double-click Uninstall.exe in the directory to uninstall it.

  • Wait for the uninstall to complete.

Other references

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